Return & Exchange Policy
At The Grom Cartel, your satisfaction is important to us. While we do not accept returns, we are happy to offer exchanges under the following conditions:
🚫 No Returns
All sales are final. We do not accept returns, refunds, or cancellations once an order has been placed.
🔄 Exchanges Only
We will gladly exchange items that are:
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Unworn, unused, and in original condition
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Requested for exchange within 7 days of delivery
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In stock and available for the requested size or item
How to Request an Exchange:
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Email us at [[email protected]] within 7 days of receiving your order.
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Include your order number, a brief explanation, and photos if needed.
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Once approved, we’ll provide instructions to ship the item back.
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You’ll be responsible for shipping costs for the exchange unless the item was damaged or incorrect.